Connect customer part numbers to your catalogue.
Poppelo uses customer-specific SKU vocabulary and catalogue cross-references to interpret what a buyer ordered. Ambiguous product matches remain a review decision.
The same item can have more than one name
A buyer may send a house part number while your catalogue uses an internal SKU. Customer context and cross-references help connect those terms. Matching should remain scoped to the customer so that a familiar code from another buyer does not silently become the answer.
Corrections become rules, once you say so
A correction applies to that order. The same correction twice proposes a rule for a person to activate; once activated, it applies to every later order from that customer. Nothing else is learned automatically, and a corrected order is kept with the customer as evidence for the reviewer, not as an input to reading the next one. That approval step matters: one unusual substitution should not become a rule for every future order.
Keep catalogue ambiguity visible
Missing products, conflicting aliases, inactive records, and uncertain unit or pack-size interpretations require attention. Reference-data quality limits what matching can resolve. Connecting a second QuickBooks company under one account can degrade matching because resolution reads across account reference data; assess that arrangement before relying on automatic matching.
Questions about this workflow
Does a saved correction activate a rule automatically?
No. Corrections provide evidence and repeated patterns can propose a mapping rule, but a person activates the rule.
Ready to test the workflow?
Use your own orders during the trial, then review pricing and trial terms before you decide.